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Incident Management For I.T. Departments: ...in 10 Easy Steps (English Edition) de Darren O'Toole

Descripción - An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices.Topics include:Incident DetectionIncident PrioritizationResponse PlansManaging an IncidentEscalation MatrixCommunications PlansVendor ManagementDocumentationBonus TemplatesThe author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations.

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Detalles del Libro

• Name: Incident Management For I.T. Departments: ...in 10 Easy Steps (English Edition)
  
• Autor: Darren O'Toole
  
• Categoria: Tienda Kindle,eBooks Kindle,eBooks en idiomas extranjeros
  
• Tamaño del archivo: 17 MB
  
• Tipos de archivo: PDF Document
  
• Idioma: Español
  
• Archivos de estado: AVAILABLE
  

Download Incident Management For I.T. Departments: ...in 10 Easy Steps (English Edition) de Darren O'Toole PDF [ePub Mobi] Gratis

Cobit control objectives for information technologies cobit 2019 is a framework for the governance and management of enterprise information and technology iampt that supports enterprise goal achievement this program is intended for more experienced cobit users who are interested in more advanced use of the framework ie, designing governance systems and running governance improvement programs